Refund policy

At Art Tone, your satisfaction matters to us. If you encounter any issue with your order, we’re here to help!

Returns & Replacements

If your product arrives damaged, defective, or incorrect, please contact us within 10 days of receiving it. We’ll gladly offer a replacement or return free of charge.

Refunds

We accept refund requests within 10 days from the date of delivery. Unfortunately, we cannot issue refunds after 10 days.

Refunds will be processed only in cases where:

• The product is damaged or defective and cannot be replaced.

• The wrong product was delivered and a replacement is unavailable.

How to Request a Return or Refund

To initiate a return or refund:

• Contact us via WhatsApp or Instagram DM

• Share your order number and a photo or description of the issue

• We’ll guide you through the next steps